Ongoing support will be provided from a different times structured per client for the package the client chooses for its support. For services not covered under the ongoing support agreement such as training, custom programming, and after hours support, a quote fromLanSafe may be obtained.

Clients with an Internet account who will enroll in “ongoing support” for the software they purchase will have access to a valuable resource, the LanSafe customer website. This site will offer in-depth information about EAZ Solutions software, MSCRM software and other software modules in the form of training handouts, technical procedure documents, answers to frequently asked questions, and software update descriptions. It will also provide clients with access to the status of their own work orders, and will feature an option for downloading the most recent version of each software module help file.