Ongoing Support

LanSafe will provide a trained and knowledgeable staff that can handle the questions and needs of our customers on a timely basis.

For a flat monthly fee, LanSafe will offer ongoing support, which will cover items such as bug fixes, performance improvements, and assistance with technical problems. Additionally, it will cover updates, repair of system errors, assistance with software problems, operating systems, and help resolving questions over the phone regarding software or hardware that was purchased from LanSafe.

Ongoing support will be provided from a different times structured per client for the package the client chooses for its support. For services not covered under the ongoing support agreement such as training, custom programming, and after hours support, a quote from LanSafe may be obtained.

Clients with an Internet account who will enroll in “ongoing support” for the software they purchase will have access to a valuable resource, the LanSafe customer website. This site will offer in-depth information about Inasoft software, MSCRM software and other software modules in the form of training handouts, technical procedure documents, answers to frequently asked questions, and software update descriptions. It will also provide clients with access to the status of their own work orders, and will feature an option for downloading the most recent version of each software module help file.

For more information on this service, contact us at info@lansafe.com