Technical Account Managers

Each client using any software or service will be assigned a personal account manager with extensive software and customer service experience. In addition to resolving customer concerns, account managers will be responsible for supporting installations and upgrades. The ongoing relationship between LanSafe clients and their account manager will enable the account manager to become familiar with their company and infrastructure, therefore, increasing the level of service and value to their company.

Guidance for Long-Term Success
As a technology advisor, the Technical Account Manager (TAM) ensures the highest level of deployability, scalability and support, with the client's existing systems, goals and long-term outlook in mind.

To achieve this, the TAM organization is tightly integrated to LanSafe's Research & Development organization.

As a best practices consultant, the Technical Account Manager tracks and guides project decisions to map to proven best practices for working with current and future LanSafe technologies.

LanSafe Technical Account Management group consists of some of the most senior technology experts in the company, who have solved thousands of unique implementation challenges. They are ideally positioned through the TAM program to work on behalf of individual client companies, ensuring your company's data longevity and success.

Key Lifecycle Deliverables
In addition to resolving unique issues, helping clients to become self-sufficient and providing long-term guidance, each Technical Account Manager has deliverables at each stage of the implementation lifecycle.

Define: Provides assessment of overall plan, scope and implementation risks
Requirements: Certifies the technology will support the business requirements, and challenges requirements which impede success

Design: Certifies the overall design of the implementation

Build: Certifies that LanSafe best practices are being used in development

Test: Certifies the testing plan created will properly identify problems within the customized application prior to implementation

Deploy: Provides assessment and recommendations on overall deployment strategy and plans to maximize adoption rate and mitigate risks

For more information on LanSafe, contact us at sales@lansafe.com